21  If my cake cannot be delivered due to wrong or incomplete address or recipient is not available, will I get a refund?

No. Given the perishable nature of our cakes, a complete and correct shipping address is always required for delivery. Also be sure there is someone available to receive the cake at the given address. If your cake cannot be delivered due to any of these reasons and is returned, a refund will not be issued -- not only because the product of course cannot be resold once shipped out, but also because delivery companies charge us additional shipping cost to return the cake from the destination to which it was sent. If your cake is returned due to any of the above reasons, the best we can offer is a reship while we wont be responsible for the condition of the cake anymore (we will gladly cover the cost of its return to our office, but you must agree to pay for the new shipping cost associated)